1) Safety "IS" and "ALWAYS" will be a number ONE concern.
2)Please have your horse, caught and tied when I arrive at our appointment so we may begin on time and we may continue to move on as scheduled. Please have your horse prepared in a flat, dry, sheltered area out of the elements. Shelter from the sun and heat is equally as important as protection from the rain and snow. Please ensure our work space is a safe, well lite area free of distractions.
3) If it is fly season please have a fan blowing, fly spray on and/or a fly sheet to ensure your equine companion and I can have a smooth rolling appointment. If a fan is your choice of fly deterrent, please ensure your horse has been desensitized to the sound prior to our appointment.
4) I can only work on your equine friend if they allow me to. Please ensure your horse is prepared to stand quietly and patiently to be worked on. If they have vices that you need to work on, please take the time to work on these behaviours in advance and prior to our appointment date.
5) If there are changes to our appointment such as wanting to add more horses or changing from trims to shoes, please contact me at the earliest opportunity to ensure optimum preparedness and an adequate amount of time booked to work.
6) I book all of my appointments in advance to ensure your equine remains on a regular schedule. It is your job to remember our appointment date and time. However, I do my absolute best to send everyone a reminder text the night before to confirm our appointment for the following day. This is not the time for last minute cancellations or rescheduling. I book my schedule weeks in advance and require as much notice as possible to keep things running smoothly.
7) At the end of each appointment we will set a new appointment date. It is your job to book your appointment. If you choose not to book in advance I can't promise you a spot will be available when you need it, when you decide your horses feet are suddenly due/overdue. I prefer to book all appointments in advance to avoid scheduling errors and to ensure "Fluffy" doesn't become overdue by mistake. Life gets busy and it is not uncommon to realize your equine companion was in need of getting reshod, trimmed last week. Booking in advance removes one more thing from your list of things to worry about. You can rest easy knowing "Fluffy" will be taken care when he needs to be!
8) Payment is due at the time of service. Any payment received late will be subject to late charges.